Terms and conditions of Golf Lounge Resort Hamburg: booking, cancellation, vouchers and participation terms.
1. Usage Agreement. Golf Lounge Resort GmbH & Co. KG, seated at Vorlandring 16, 22113 Hamburg, operates a golf facility in Hamburg-Moorfleet including all ancillary installations. The company grants users the personal right to use the golf facility and the ancillary installations dedicated to golf operations, in particular the restaurant (the "Facility"), subject to these terms and conditions. All offers and services relating to the operation and use of the Facility are governed exclusively by these terms. Users accept the house, course and playing rules; use is at the user's own risk, and safety instructions on site must be followed.
2. Authorisation and Friends Card. The Facility is generally open to everyone; the restaurant is publicly accessible. Use of the golf course including driving range and hitting bays requires prior booking. The company may close the Facility temporarily or change opening hours; this does not create an extraordinary right of termination. A Friends Card provides comprehensive usage rights with different play options and discounts as defined in the applicable price list. Cancellation deadlines: simulator, mat or green fee bookings can be cancelled free of charge up to 24 hours in advance; coach lessons and courses with a coach up to 48 hours in advance. A prepaid balance account can additionally be set up.
3. Payment. The Friends Card fee for the current year is due immediately, for full calendar years on 15 January. Other usage fees are due at the time of use unless otherwise agreed. Payment is by direct debit, credit card or PayPal.
4. Liability. The company accepts no liability for lost or damaged items brought onto the Facility, nor for personal injury or property damage caused by improper use of equipment or by third parties. Liability for slight negligence is excluded except for personal injury; the same applies to agents.
5. Termination. The usage contract is initially concluded for one year and extends by one year unless terminated in text form with one month's notice to the end of the term. The right to extraordinary termination for cause remains unaffected.
6. Events. Event contracts require the company's express acceptance. Scope of services is defined by the service description and contract confirmation. Cancellation scale: up to 42 days before start 20 %, up to 30 days 40 %, up to 15 days 60 %, up to 7 days 80 % of the agreed price.
7. Miscellaneous. Prices may be adjusted in the event of VAT or operating cost changes. Changes to contractual terms are notified in writing and take effect three months later; objections are possible within two months. German law applies; place of jurisdiction is, where permissible, the registered office of the company. For data protection see the separate privacy policy; the imprint contains the provider identification.
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General Terms and Conditions of Golf Lounge Resort GmbH & Co. KG (hereinafter referred to as "Company") for the use of the golf facility at Vorlandring 16, 22113 Hamburg
a. The Company, headquartered at Vorlandring 16, 22113 Hamburg, operates a golf facility in Hamburg-Moorfleet, including all ancillary facilities.
b. The Company grants users the personal right to use the golf facility and other facilities dedicated to golf operations, including in particular the restaurant (hereinafter referred to as "Facility") in accordance with these General Terms and Conditions.
c. These General Terms and Conditions apply to all offers and services of the Company in connection with the operation and use of the Facility. Only these General Terms and Conditions apply to the use of the Facility or any related service of the Company.
d. Users accept the house rules, course rules, and playing regulations of the Company for the Facility in their currently valid version. Use of the Facility by authorized persons is at their own risk; safety instructions on the premises must be followed.
a. In principle, anyone is entitled to use the Facility. The restaurant is open to the public. Use of the golf course including ancillary facilities such as the driving range and tee boxes is only permitted after prior registration. The Company may temporarily close the Facility or change opening hours. This does not give the contractual partner any extraordinary right of termination.
b. By purchasing a Friends Card, users receive comprehensive usage authorization with various playing options and benefits (such as reduced green fees). Details of the Friends Card, including the annual fee and other specifics, are set out in the current price list.
- Bookings for simulators, mats, or green fees can be cancelled free of charge up to 24 hours in advance.
- Bookings for training sessions or courses with a trainer can be cancelled free of charge up to 48 hours in advance.
c. Users may also set up an account to deposit or transfer credit. The minimum top-up amount is €100.00. Each deposit is increased by the Company with a 10% bonus. All Company charges (e.g., green fees, pro shop purchases, restaurant consumption) can be offset against any account credit at the user's request. Withdrawal or transfer of account credit is not possible. Credit on accounts unused for more than 3 years may be forfeited to the Company.
d. Details regarding the use and structure of Friends Card authorization, as well as applicable usage fees, are agreed in individual usage contracts or with users. Individual options are also available on the Company's website. Usage contracts are concluded subject to these General Terms and Conditions.
e. Children (up to age 12) may only be on the premises under supervision of guardians or other supervisory persons. Guardians are liable for accidents involving children. If users bring guests to the Facility, they must inform guests about proper conduct on the premises.
a. The Friends Card fee for the current year is due immediately, or for full calendar years on January 15 of the respective year.
b. Other usage fees are due immediately upon use of the Facility, unless otherwise contractually agreed.
c. Users shall enable the Company to collect due usage fees via direct debit, credit card, or PayPal. In case of unsuccessful direct debit (e.g., insufficient funds), the user bears the resulting fees of €10 per attempt.
d. If usage fees are not paid, the Company is entitled to refuse the user access to the Facility.
a. The Company assumes no liability for items brought onto the premises that are lost or damaged. The Company assumes no liability for property damage or personal injury caused by improper use of equipment or facilities, or caused by third parties. Furthermore, liability for all types of damage, except personal injury, is excluded in cases of slight negligence. The same applies to vicarious agents employed by the Company.
a. Unless otherwise stated in the usage contract, the contract is initially concluded for one year and automatically renews for one year unless terminated by either party with one month's notice before the end of the contract term, at minimum in text form. Timely termination is determined by when the termination notice is received.
b. The right of both the Company and users to terminate the contract without notice for good cause remains unaffected.
a. Contracts between the Company and customers are generally only concluded upon express acceptance by the Company. The scope of contractual obligations is determined exclusively by the Company's service description and/or the details in the contract confirmation. Side agreements that change the scope of contractual services require express confirmation.
b. Quoted prices are only valid for undivided orders, and all prices are gross including VAT.
Customers may withdraw from the contract up to 7 business days before the agreed service start. In case of withdrawal, the following payments are due to the Company:
- Withdrawal up to 42 days before service start: 20%
- Withdrawal up to 30 days before service start: 40%
- Withdrawal up to 15 days before service start: 60%
- Withdrawal up to 7 days before service start: 80%
g. The Company's liability for damages due to pre-contractual or contractual claims is limited to three times the agreed price, provided the damage was not caused intentionally or through gross negligence by the Company.
a. The Company is entitled to adjust prices in case of changes to the statutory VAT rate and changes to internal operating costs due to rent increases, in line with the rise in general cost of living.
b. In case of changes to contract terms, users will be notified in writing (by post or email). Changes take effect three (3) months after notification. If terms are changed to the user's disadvantage, the user may object in writing within two (2) months of notification. If the user does not object in time, the change is deemed approved. The Company will inform users of this consequence in the change notification.
c. German law applies. Place of performance and jurisdiction is, where permissible, the Company's registered office.
d. Personal data of contractual partners collected by the Company is treated confidentially and is subject to data protection regulations. By concluding the contract, the customer expressly agrees that personal data may be automatically collected, processed, and stored. Privacy Policy.
e. Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, or should there be a gap in these Terms, the validity of the remaining provisions shall not be affected. The mutual contract remains in principle valid, with the invalid or unenforceable provision being replaced by a valid or enforceable provision that comes closest to the purpose of the invalid provision.
Golf Lounge Resort GmbH & Co. KGVorlandring 16, 22113 Hamburg